Refund policy

Return & Refund Policy

Last updated: August 20, 2026

At VoltBoost, we want you to feel confident when purchasing from our store. This Return & Refund Policy outlines the conditions under which returns, refunds, and replacements may be granted.

By placing an order with VoltBoost, you agree to the terms below.

1. Returns

In accordance with the Consumer Protection Act (South Africa), customers may request a return within 7 days of receiving the product for online purchases.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in the original packaging

  • All accessories, manuals, and components must be included

  • Proof of purchase must be provided

Items returned without prior approval may not be accepted.

To request a return, please contact us at:
htcorporations.01@gmail.com

2. Non-Returnable Items

The following items cannot be returned unless they are defective:

  • Used or damaged products caused by misuse

  • Products without original packaging

  • Clearance or promotional items marked as final sale

  • Items returned after the allowed return period

3. Faulty or Damaged Products

If a product arrives damaged, defective, or not functioning as intended, please contact us within 48 hours of delivery.

Customers may be required to provide:

  • Photos or videos of the issue

  • Order number and delivery confirmation

If the issue is verified, VoltBoost may choose to:

  • Replace the item, or

  • Provide a refund, or

  • Offer store credit

VoltBoost reserves the right to inspect or request return of the product before issuing a replacement or refund.

4. Change of Mind Returns

If you change your mind after receiving your order:

  • Return requests must be made within 7 days of delivery

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

Items must arrive back unused and in resellable condition.

5. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider.

VoltBoost reserves the right to deduct reasonable handling or restocking costs where applicable.

6. Exchanges

We only replace items if they are defective or damaged.

If you need to exchange a product for the same item, please contact our support team.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it must follow the standard return process.

8. Shipping Responsibility

Customers are responsible for securely packaging returned items.

VoltBoost is not responsible for returns lost or damaged during return shipping. We recommend using a tracked courier service.

9. Fraud Prevention

VoltBoost reserves the right to refuse refunds, returns, or replacements in cases of suspected abuse, fraud, or misuse of our policies.