Shipping Policy

Thank you for shopping with VoltBoost. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and dispatched, you will receive a shipping confirmation and tracking information (where available).

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping Method

VoltBoost ships orders using Aramex Store to Door, a reliable courier service that delivers directly to your address.

Estimated delivery time:
3–5 business days

Please note that delivery times are estimates only and may vary depending on location, courier operations, weather conditions, or other factors outside our control.

3. Shipping Coverage

We currently ship to addresses within South Africa. Delivery availability may depend on the service areas covered by Aramex Store to Door.

Customers are responsible for providing accurate and complete delivery information when placing an order.

4. Shipping Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to:

• Courier operational delays

• Weather conditions

• High shipping volumes

• Incorrect or incomplete address details

VoltBoost is not liable for delays caused by the courier or circumstances outside of our control.

5. Tracking Your Order

Where tracking is available, customers will receive a tracking number once the order has been dispatched.

Tracking updates are managed by the courier and may take 24–48 hours to appear after shipment.

6. Failed Deliveries

If a delivery attempt fails due to an incorrect address, absence at the delivery location, or refusal of delivery, the courier may attempt redelivery or return the parcel.

Additional shipping charges may apply for reshipment of returned packages.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date so we can assist in investigating the issue with the courier.

Resolution may include a replacement, store credit, or refund, depending on the circumstances.